Terms and Conditions
Use of the Smile Mates loyalty card shall constitute your acceptance of these Terms & Conditions.
Moonline Travel and Trade LTD. reserves the right to vary these Terms & Conditions or to substitute or withdraw the Smile Mates points by writing to customers (by letter or email) and/or by giving notice.
Your Card is not a credit, debit or cheque guarantee card, and cannot be used as such.
Cards are not transferable. They must be signed on the back by the Cardholder and used only by the person who has signed them; points are transferable between Smile Mates Members.
Applying for the card
In order to become a member of the Smile Mates Program, it is necessary that you submit a fully completed Application Form to Moonline Travel and Trade LTD.
Moonline Travel and Trade LTD. reserve the right to refuse any application or register a Card at its sole discretion.
If at any time your contact details change, it is your responsibility to advise Moonline Travel and Trade LTD. in order that they can update their records.
Earning rewards points
You must present your Card at the time of purchase to qualify for any reward. Points cannot be added once a transaction is completed.
Moonline reserve the right to change the rate of awarding Points and the type of qualifying purchases, upon giving notice in writing and/or as displayed on site at any Moonline branch.
Moonline Travel and Trade LTD. may introduce, from time to time, special promotions, enabling the Cardholder to collect ‘bonus rewards’
Moonline Travel and Trade LTD. can set a limit on the number of points awarded to each account in respect of special promotions.
Additional Terms & Conditions to those contained herein may apply.
Your points can only be accrued and redeemed by you. You may be asked for alternative identification at any time.
Moonline Travel and Trade LTD. reserves the right to revise the ‘value’ of rewards, how they can be redeemed and the products included in or excluded from the Points.
Rewards cannot be redeemed for cash or exchanged for other goods/products.
You must present your card to redeem your reward.
The Card is issued by and remains the property of Moonline Travel and Trade LTD.
Moonline reserve the right to withdraw the Card at any time or refuse to renew or replace the Card.
Reasons for withdrawal or non-replacement of Cards may include (but are not restricted to) – any abuse or attempted abuse of the points; any use or attempted use of a Card or rewards in a manner which is contrary to the Terms & Conditions; any reasonable suspicion of dishonesty on the part of the Cardholder, in connection with the points; any reason that the Cardholder has been barred from Smile Mates.
You must surrender the Card to Moonline Travel and Trade Ltd upon request.
If you have not used your card for at least 12 months, Moonline Travel and Trade Ltd reserve the right to cancel the Card.
Loss or Damage of Card
Cardholders are responsible for the safekeeping of their own Cards.
Moonline Travel and Trade Ltd. Accepts no liability for the loss of Cards or rewards.
If your Card is lost or stolen, please contact Moonline Travel and Trade Ltd. 07824116009 We will place a stop on your old Card and issue a new one. Any rewards earned prior to the stop being placed will be lost.
You may cancel your Card at any time.
Personal data supplied by an applicant or a Cardholder will be held and processed by computer or otherwise by Moonline Travel and Trade LTD. to operate the Cardholder’s account; to confirm, update and enhance Moonline Travel and Trade LTD. customer records for statistical analysis and to establish any Cardholder’s identity.
In each case, the processing may continue after the Agreement has ended.
Moonline Travel and Trade Ltd may disclose data relating to an applicant or a Cardholder to any agent or sub-contractor of Moonline Travel and Trade Ltd to any person to whom Moonline Travel and Trade Ltd proposes to transfer any of its rights and/or duties under this Agreement to any organization that endorses the Card.
Moonline Travel and Trade Ltd may use information about any applicant or Cardholder to send the applicant or Cardholder information about other goods, services and/or promotions offered by Moonline, which Moonline Travel and Trade Ltd believes may be of interest to the applicant or Cardholder.
Moonline Travel and Trade Ltd may contact Cardholders using any of the contact details provided on the Application Form.
Moonline Travel and Trade Ltd may also give your contact information to selected third parties for them to inform you about special offers, products and services which may be of interest to you. Any Cardholder that does not wish to receive this information should write to Moonline Travel and Trade Ltd.
These Terms & Conditions shall be governed by Iraqi Law and you submit to the exclusive jurisdiction of the Iraqi courts to settle any dispute arising out of or in connection with them, the Card or the points